Refund policy

1. Right of Withdrawal

In accordance with applicable legal provisions, you have a period of 15 calendar days from the date of receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty.

2. Return Conditions

For a return to be accepted, the product must meet all of the following conditions:

  • The product must be in its original condition, unused, unworn, and unwashed.
  • The product must be returned in its original packaging, intact and unopened.
  • All original tags and protective materials must remain attached.
  • The product must show no signs of use, wear, or damage.

Any product that does not meet these conditions will be refused and returned to the customer at their expense.

3. Return Procedure

To make a return, please follow the steps below:

Step 1: Contact our customer service by email at info@belledecorps.com, providing your order number, the item(s) concerned, and the reason for your return.

Step 2: Our customer service team will confirm the eligibility of your return and provide you with the return shipping instructions and return address.

Step 3: Carefully package the product in its original packaging and ship it according to the instructions provided.

Step 4: Keep the proof of shipment and the tracking number of the returned parcel.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

  • The product is defective or damaged upon receipt.
  • A shipping error occurred (product different from the one ordered).

In these cases, Belle de Corps will cover the return shipping costs. The customer must provide photographs of the defective or incorrect product.

5. Refunds

Refunds will be processed within a maximum of 10 business days from receipt of the returned product and verification of its condition. The refund will be made using the same payment method used for the original order. The refunded amount corresponds to the price of the returned product(s). Any return shipping costs are not refundable, except in the cases mentioned in Section 4.

6. Exchanges

Direct exchanges are not available. If you wish to receive a different item, we invite you to make a return following the procedure described above, and then place a new order on our website.

7. Items Excluded from Returns

Personalised or custom-made products cannot be returned, except in cases of manufacturing defects.

8. Complaints & Defective Products

If you receive a defective, damaged, or non-conforming product, please contact our customer service within 12 hours of receipt at info@belledecorps.com. Please include photographs of the product and packaging with your request. We will offer you a replacement or a full refund, including return shipping costs.

9. Contact

For any questions regarding returns and refunds: Email: info@belledecorps.com Postal Address: Belle de Corps, Rue de la Blancherie 61, 1950 Sion, Switzerland