Privacy policy

1. Introduction

This Privacy Policy describes how Belle de Corps ("we", "our", "us"), with its registered office at Rue de la Blancherie 61, 1950 Sion, Switzerland, collects, uses, stores, and protects the personal data of visitors and customers of the website www.belledecorps.com. We are committed to respecting the privacy of our users and protecting their personal data in accordance with the Swiss Federal Act on Data Protection (FADP), the European Union General Data Protection Regulation (GDPR), and the UK GDPR.

2. Data Controller

Company Name: Belle de Corps Address: Rue de la Blancherie 61, 1950 Sion, Switzerland Contact Email: info@belledecorps.com

3. Data We Collect

3.1 Data Provided Directly by the Customer

When creating an account or placing an order: first name, last name, email address, shipping and billing address, telephone number.

When contacting customer service: message content, email address.

3.2 Data Collected Automatically

When browsing the website: IP address, browser type, operating system, pages viewed, visit duration, traffic source, cookie identifiers.

3.3 Payment Data

Payment data (card number, expiration date, security code) is processed directly by our secure payment provider Shopify Payments. Belle de Corps does not store or directly process any banking data.

4. Purposes of Data Processing

Your personal data is collected and processed for the following purposes:

  • Processing and tracking of your orders.
  • Customer relationship management and after-sales service.
  • Sending order-related notifications (confirmation, dispatch, tracking).
  • Sending newsletters and promotional offers, subject to your explicit consent.
  • Improving the website and user experience.
  • Fraud prevention and transaction security.
  • Compliance with our legal and accounting obligations.

5. Legal Basis for Processing

  • Performance of a contract: order processing, delivery, returns and refunds management.
  • Consent: sending commercial and marketing communications, use of non-essential cookies.
  • Legitimate interest: fraud prevention, website improvement, statistical analysis.
  • Legal obligation: retention of accounting and tax records.

6. Data Sharing

Belle de Corps never sells your personal data to third parties. Your data may only be shared with the following categories of recipients, strictly within the scope of service delivery:

  • Shopify Inc.: website hosting and payment processing.
  • Shipping carriers: for the delivery of your orders.
  • Analytics providers: for traffic analysis and user experience improvement (e.g., Google Analytics).
  • Competent authorities: when required by law.

7. Data Transfers

Certain data may be transferred to countries outside Switzerland or the European Economic Area (EEA), including the United States, in connection with the use of Shopify. Such transfers are governed by standard contractual clauses approved by the European Commission or recognised certification mechanisms, to ensure an adequate level of protection.

8. Data Retention

  • Order and billing data: retained for the duration required by legal accounting and tax obligations (10 years in Switzerland).
  • Customer account data: retained as long as the account is active, then deleted 3 years after the last activity.
  • Marketing data: retained for 3 years from the last point of contact.
  • Cookies: maximum duration of 13 months.

9. Your Rights

In accordance with the GDPR, the Swiss FADP, and the UK GDPR, you have the following rights regarding your personal data:

  • Right of access: obtain confirmation that your data is being processed and receive a copy.
  • Right to rectification: request the correction of inaccurate or incomplete data.
  • Right to erasure: request the deletion of your data, subject to our legal obligations.
  • Right to restriction of processing: request the limitation of processing in certain cases.
  • Right to data portability: receive your data in a structured and readable format.
  • Right to object: object to the processing of your data for direct marketing purposes.
  • Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@belledecorps.com. We are committed to responding to your request within 30 days.

You also have the right to lodge a complaint with a competent supervisory authority (the Federal Data Protection and Information Commissioner in Switzerland, the ICO in the United Kingdom, or any other competent authority in your country of residence).

10. Cookies

The website belledecorps.com uses cookies to improve the browsing experience. Upon your first visit, a banner informs you of the use of cookies and requests your consent.

Types of Cookies Used:

  • Essential cookies: required for the operation of the website and order processing (shopping cart, session, security). These cookies do not require consent.
  • Analytical cookies: to analyse traffic and visitor behaviour (Google Analytics). Subject to consent.
  • Marketing cookies: to personalise advertisements and measure their effectiveness (Meta Pixel, Google Ads). Subject to consent.

You may modify your cookie preferences at any time through your browser settings or via the cookie management banner on the website.

11. Security

Belle de Corps implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. The website uses HTTPS protocol to secure data exchanges. Payments are processed through PCI-DSS certified platforms.

12. Changes to this Privacy Policy

Belle de Corps reserves the right to modify this Privacy Policy at any time. Any changes will be published on this page with the updated date. In the event of a significant change, users will be informed by email or by a notice on the website.

13. Contact

For any questions regarding this Privacy Policy or the protection of your personal data:

Email: info@belledecorps.com Postal Address: Belle de Corps, Rue de la Blancherie 61, 1950 Sion, Switzerland